Effective Date: June 3, 2026
At Symvia, we stand behind the quality of our products and want you to have a positive experience. If something is not right with your order, we're here to help.
Returns and Refund Eligibility
We accept requests for returns and refunds within 30 days of delivery for eligible purchases made directly through our website.
To be eligible for a return or refund:
- The purchase must have been made through Symvia.com.
- The request must be submitted within 30 days of delivery.
- Proof of purchase may be required.
- Products must meet the conditions outlined below.
Purchases made through retailers, distributors, or third-party marketplaces are subject to the return policies of those sellers.
Unopened Products
Unopened and unused products may be eligible for a refund within 30 days of delivery.
Customers may be responsible for return shipping costs unless the return is the result of an error by Symvia or a damaged shipment.
Once the returned product is received and inspected, approved refunds will be issued to the original payment method.
Opened Products
Because our products are consumable wellness beverages, we generally cannot accept returns of opened products.
However, customer satisfaction is important to us. If you are dissatisfied with your purchase, please contact us.
We review requests on a case-by-case basis and may offer a replacement, store credit, or refund at our discretion.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging when applicable
Depending on the circumstances, we may provide:
- A replacement product
- Store credit
- A full or partial refund
We may not require damaged products to be returned.
Lost or Missing Shipments
If tracking indicates a delivery issue or your package appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate and determine an appropriate resolution.
Symvia reserves the right to verify delivery information before issuing replacements or refunds.
Subscription Orders
For subscription purchases, cancellation requests must be submitted before the next renewal date to avoid future charges.
Once a subscription order has been processed or shipped, it may not be canceled.
Eligible subscription orders remain subject to the terms of this Refund Policy.
Refund Processing
Approved refunds are issued to the original payment method used during purchase.
Please allow:
- 5–10 business days for refund processing
- Additional time for your financial institution to post the refund
Processing times may vary depending on your payment provider.
Non-Refundable Items
The following may not be eligible for refunds:
- Gift cards
- Promotional or complimentary products
- Products purchased through third-party retailers
- Products intentionally damaged or misused
- Excessive or repeated refund requests that indicate abuse of the policy
Right to Refuse Returns
To protect our customers and business, Symvia reserves the right to refuse returns, refunds, or replacements in cases of suspected fraud, abuse, or violation of this policy.
Contact Us
If you have questions regarding a return, replacement, or refund request, please contact us:
Symvia
Website: symvia.com
Please include your order number whenever possible so we can assist you more efficiently.
